kup9's Privacy Policy

Please read this privacy policy carefully before using the kup9 platform. This policy explains how kup9 collects your personal information, the purposes for which it is used, and the steps taken to keep your information secure. By using our services, you are considered to have accepted the terms of this policy.

We collect two types of information — information you provide directly, and technical information collected automatically.

1.1 Information You Provide Directly

When you register an account on kup9, log in, or contact us, you may voluntarily provide the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Active mobile phone number
• Information related to your preferred payment method (bKash, Nagad, Rocket, or Upay)
• Content of conversations with our support team via live chat or email
• Any additional information you voluntarily provide in a complaint or support request

1.2 Technical Information Collected Automatically

When you use our platform, certain technical information is recorded automatically:

• IP address and approximate geographical location
• Browser type, version, and language settings
• Device type and operating system
• Time of site access, pages visited, and session duration
• Referrer URL (the path through which you arrived at our site)
• Preferences and session information stored via cookies and similar tracking technologies

kup9 uses your information only for the following lawful and clearly defined purposes:

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: To confirm deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
• Customer Support: To resolve your issues via 24/7 live chat and email ([email protected]).
• Security and Fraud Prevention: To detect suspicious activity and ensure account security.
• Responsible Gaming: To analyse your gaming patterns and offer assistance where needed.
• Platform Improvement: To analyse technical data in order to improve site functionality and user experience.
• Communications: To send important policy updates or account-related notifications.

If we need to use your information for purposes beyond those described above, we will inform you in advance and, where applicable, obtain your consent.

kup9 never sells or rents your personal information. However, information may be shared with specific third parties in the following limited circumstances:

3.1 Payment Processors

Payment-related information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These providers operate under their own privacy policies.

3.2 Technology and Software Partners

Limited information may be shared with our technology partners for game operations, platform maintenance, and security-related work. These partners act under our instructions and may not use your information for their own purposes.

3.3 Legal Obligations

We may be required to provide information to authorities when compelled by a court order, a lawful investigation, or any other legal obligation.

kup9 has implemented both technical and organisational measures to protect your information:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology, reducing the risk of interception.
• Restricted Access: Only authorised staff may access the information required to carry out their specific responsibilities.
• Regular Security Reviews: Our systems undergo regular security assessments so that any vulnerabilities can be identified and addressed quickly.
• Data Minimisation: We collect only the information that is genuinely necessary to provide our services.
• Secure Storage: Sensitive information is stored in encrypted databases.

kup9 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and account security. Without these, the platform will not function properly.
• Functional Cookies: Used to remember your language, preferences, and settings.
• Analytics Cookies: Used to understand which pages are most visited, helping us improve the platform.

5.2 Cookie Controls

You can accept or reject cookies by adjusting your browser settings. Keep in mind that disabling essential cookies may cause some features of the site to stop working properly.

kup9 retains your information only for as long as is necessary to fulfil the original purpose for which it was collected:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a defined period due to legal and regulatory obligations.
• Transaction Records: Financial transaction records are retained for a specified period in accordance with applicable law.
• Technical Logs: Server logs and session data are generally retained for a short period.

You have the following rights regarding your information, and kup9 respects these rights:

• Access: You have the right to know what information we hold about you.
• Correction: If your information is inaccurate or incomplete, you may request that it be corrected.
• Deletion: In certain circumstances you may request that your information be deleted, though it may not be possible to delete all information due to legal obligations.
• Objection to Processing: In certain cases you have the right to object to the processing of your information.
• Data Portability: You may request your information in a structured, commonly usable format.
• Withdrawal of Consent: If the processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will process your request within a reasonable timeframe.

kup9's services are intended solely for individuals aged 21 or above. We do not knowingly collect information from minors. Age verification steps are in place at the time of account registration. If a minor registers by mistake and this comes to our attention, the account will be closed immediately and the associated information will be deleted.

Due to our technical infrastructure, your information may occasionally be stored or processed on servers outside Bangladesh. In such cases, appropriate contractual arrangements and technical safeguards are in place to protect your data. Wherever your information is held, it is protected in accordance with the standards of this privacy policy.

kup9 may update this privacy policy from time to time. When a significant change is made, we will update the "Last Updated" date at the top of this page and, where necessary, notify you directly.

Continuing to use our platform after any changes means you accept the updated policy. We therefore recommend reviewing this page regularly.

kup9 is deeply committed to ensuring responsible gaming. To this end, we may monitor information related to your gaming activity. This is not used against you; rather, if a pattern of risky behaviour is detected, we take steps to offer assistance. For more details, please visit our Responsible Gaming page.

This privacy policy applies only to kup9's own platform. If our site links to any third-party payment gateways or services, the privacy policies of those services will apply to your information. We are not responsible for the data practices of those third parties.